Returns & Refund Policy
Made Just for You
Every Cedar House product is made to order specifically for you. Because of this, we generally cannot accept returns or exchanges due to:
- Ordering the wrong size
- Changing your mind
- Choosing the wrong colour
- Accidental orders
Please review all product details, sizing information, and product descriptions carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging (if applicable)
We'll review your request promptly and work with you to provide a replacement or refund when appropriate.
Lost Packages
If your tracking information shows your package has been delivered but you can't locate it, please:
- Check around your delivery location.
- Ask household members or neighbours.
- Contact the shipping carrier.
If you still need assistance after completing these steps, please reach out to us and we'll do our best to help investigate the shipment.
Refunds
If a refund is approved, it will be issued to your original payment method.
Depending on your bank or credit card provider, it may take several business days for the refund to appear on your statement after it has been processed.
Questions?
If you have any questions about your order, returns, or refunds, we're always happy to help.
Please visit our Contact page or email us.