Orders & Shipping

How long does it take to process my order?

Most Cedar House products are made especially for you. Please allow approximately 2–5 business days for your order to be prepared before shipping.

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How long does shipping take?

Shipping times depend on your location and the product ordered. Once your order ships, you'll receive a confirmation email with tracking information whenever tracking is available.

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Will all my items arrive together?

Some products may be produced and shipped by different fulfillment partners. Because of this, items from the same order may occasionally arrive in separate packages.

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Can I change or cancel my order?

Orders begin processing shortly after they are placed. Contact us as soon as possible, and we'll do our best to help. However, changes or cancellations cannot be guaranteed once production has started.

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Products & Sizing

How do I choose the correct size?

Please review the size guide provided on the individual product page before ordering. Measurements and fits can vary between products.

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Are Cedar House products printed or embroidered?

We offer a mixture of printed and embroidered products. The decoration method will be identified in the product description whenever applicable.

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Will the colours look exactly the same in person?

We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, the garment material, and the printing or embroidery process.

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How should I care for Cedar House apparel?

For best results:

• Wash apparel inside out in cold water.
• Wash with similar colours.
• Use a gentle cycle.
• Avoid bleach.
• Tumble dry on low or hang dry whenever possible.
• Do not iron directly over printed or embroidered artwork.

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Returns & Problems

Can I return an item if I change my mind or order the wrong size?

Because many Cedar House products are made to order, we generally cannot accept returns or exchanges for buyer's remorse, incorrect sizing, or colour preference. Please carefully review the product details and size guide before purchasing.

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What happens if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible and include:

• Your order number
• Clear photographs of the item
• Photos of the packaging (if applicable)

We'll review the issue promptly and work with you to make it right.

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What should I do if my package appears to be lost?

First:

• Review your tracking information.
• Check around your property.
• Ask household members.
• Check with nearby neighbours.

If your package still cannot be located, please contact us so we can investigate the shipment with the carrier.

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Contact

How can I contact Cedar House?

Please use our Contact page or email us.

We aim to respond to all inquiries within 1–2 business days.